To start a Teamviewer connection please complete the following:
1. Click the following link to begin download. Let your agent know if this does not start the download.
2. Click the item on the downloads bar (Chrome) or select 'Run' (Internet Explorer) to run the installer.
3. Select 'Basic Installation' and 'Personal / Non-commercial use' within the installer screen (this prevents you being prompted to buy a license to use Teamviewer).
4. Once the program has finished installing, please provide your agent with your Teamviewer ID and Password, circled below, to allow a remote connection.